Question 1

What products does Al-Munawwarah offer?

Answer

Al-Munawwarah offers a premium range of dates including Ajwa, Mabroom, Rabia, Qalmi, and Amber. We also provide natural honey, Ajwa seed powder, dry fruits, and other quality food products.

Question 2

Do you deliver all over Pakistan?

Answer

Yes, we provide shipping across Pakistan. Delivery timelines may vary depending on your location.

Question 3

Do you offer international shipping?

Answer

Yes, Al-Munawwarah offers international shipping to selected countries. Delivery time and shipping charges depend on the destination and customs regulations.

Question 4

How long does delivery take?

Answer

Orders within Pakistan are usually delivered within 2–7 business days.

International deliveries typically take 7–14 business days, depending on the destination and customs clearance.

Question 5

What is your return policy?

Answer

We accept returns within 7 days of delivery, provided the product is unused, unopened, and in its original condition. Used, opened, or damaged items are not eligible for return.

Question 6

What items are not eligible for return?

Answer

Opened or consumed items, bulk orders, customized products, and products purchased during sale or promotions are not eligible for return unless stated otherwise.

Question 7

When will I receive my refund?

Answer

Refunds are processed within 7–10 business days after we receive and inspect the returned item. Refunds are issued to the original payment method.

Question 8

What if I receive a damaged or defective product?

Answer

If your order arrives damaged or defective, please contact us within 48 hours with clear photos of the product and packaging. We will offer a replacement or refund after verification.

Question 9

Can I cancel my order after placing it?

Answer

You may request an order cancellation before it is processed and shipped. Once shipped, cancellations are not possible, but you can request a return after delivery.

Question 10

Is my personal information safe with Al-Munawwarah?

Answer

Yes. We use SSL security and trusted third-party services to protect your personal and payment information. We do not store your card details on our servers.

Question 11

Can I create an account on your website?

Answer

Yes, you can create an account for faster checkout, order tracking, and better customer experience. Please ensure your account information is accurate.

Question 12

How can I contact customer support?

Answer

You can reach us using the details below:

Email: customercare@almunawwarah.com

Phone: 021-34540126-(7)

WhatsApp: 0303-2573777

Hours: Monday to Saturday, 9:00 AM – 7:00 PM (PST)

Question 13

Does Al-Munawwarah update its policies?

Answer

Yes, we reserve the right to update our policies at any time. Any changes will be posted on our website and will take effect immediately